Telecommunication Services Automation

Telecoms Automation
  • We automate the admin in both your Operational Support Systems (OSS) and your Business Support Systems (BSS)
  • In both your front office processes such as Customer Service, Provisioning and Billing Admin and your back-office processes such as network design, capacity management and inter-admin accounting (IAA)
  • We replace manual tasks and processes through Automation, Connectivity and Analytics and increase service performance and lower operational costs.
  • We facilitate more rapid product launches through our agile integration of your existing systems.

1)  Customer Service

  • We automate customer support ticket response and triage
  • We enable more rapid resolution of common queries so that Cx staff can focus on the more challenging cases
  • We streamline workflows and data management and replace repetitive manual processes through robotic process automation to save resources/time and avoid errors
  • We automate the analytics needed to measure bottle necks and process pain points so that corrective action can be taken swiftly

2)  Billing Accuracy & Responsiveness

  • We remove paper-based records and documents
  • We analyse billing enquiries in order to detect problem areas
  • We automate recurring billing enquiries in order to increase overall responsiveness
  • We create reports that highlight product issues before they become problems
  • We enable new product launches by more quickly creating billing interfaces and reducing revenue leakage

3)  Marketing Enablement

  • We facilitate network planning by automating demand profiles and competitive analysis
  • We clean up customer lists across multiple marketing databases
  • We automate campaigns across multiple social media platforms
  • Our agile tools ensure more rapid product launches generate expected product revenues more quickly

4)  Field Service Planning Optimisation

  • We can optimise service engineer’s diaries and travel time

5)  Telephony Rate Fraud Detection

  • Our analytics tools can detect unusual usage patterns and flag these for further investigation

6) Specifically, our Automated Broadband Checker, Automated Pricing Checker, and our UPRN Finder services will aid network planning, marketing campaigns, and optimise customer data. Ottomater has developed a number of automated services that helps telecom companies solve the following challenges:

Automated Broadband Checker
To reduce network overbuilt for companies that are deploying new networks.
Automated Pricing Checker
To gain market insight to help tailor offers and campaigns.
Automated UPRN Finder
To ensure service address accuracy to aid switching and wholesaling services.